Join Our Team

Careers at Binatek

At Binatek, we’re more than just a company; we’re a family. Since 1988, we’ve been at the forefront of office evolution, providing top-tier office technology and innovative software & document management solutions. We’re proud to support businesses across Canada with the tools they need to succeed.

Group of business women in a meeting using a laptop on a wooden table

Why Work With Us?

Innovation and Excellence: We lead the charge in office technology with a commitment to innovation and excellence.

Diversity and Inclusion: We celebrate diversity and strive to create an inclusive environment for all team members.

Sustainability and Responsibility: We’re dedicated to sustainable practices and responsible business operations.

Open Roles

Customer Support/Service Representative

At Binatek, we are dedicated to delivering exceptional service and support to our customers. We are looking for a motivated and reliable Customer Support/Service Representative to join our team. In this role, you will be a vital part of our customer service operations, ensuring clients have a seamless experience with our products and services.

Job Responsibilities:

Order Entry: Accurately process and enter customer orders into our system.
Customer Calls: Handle inbound calls professionally, providing support, answering questions, and resolving issues.
Service Tickets: Open and manage service tickets for customer inquiries, complaints, and service requests.
Account Credits: Review client accounts and issue credits when necessary, ensuring customer satisfaction and accurate billing.
Problem Resolution: Identify customer issues and collaborate with other teams to provide effective solutions.
Customer Communication: Maintain clear and professional communication with clients via phone, email, and chat.
Documentation: Accurately document customer interactions and transactions in the system.

Qualifications:

Proven experience in customer service, customer support, or a similar role.
Strong communication skills, both verbal and written in English and French
Detail-oriented with strong organizational and problem-solving abilities.
Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
Comfortable with using customer service software, order entry systems, and service ticketing tools.
A positive, customer-first attitude and ability to handle customer inquiries with patience and empathy.

Job Type: Full-time

Schedule: